ABOUT US
The management team at ViewPoint Consumer Reporting, celebrates over 35 years of investigative reporting, specializing in quality of service and cash controls.
Our goal is to help management improve the overall customer experience.
We give businesses the necessary tools to monitor employee integrity.
We help facilitate objectives with professional guidelines and standards.
We are known for our high level of personalization and our commitment to excellence.
Every Customer deserves
Sparkling Service
HOW WE HELP OUR CLIENTS
Dining
Customer retention and increased sales are a great way to ensure success. Are your employees doing their best to "Wow" your customers and sell your products? Let us be your eyes and ears.
Bars, Lounges, & Clubs
Why is this bartender smiling? Could it be that 20% of the bar's profits are going into his pocket? Let us help you find out.
Hotels, Resorts & Spas
You have gone to great lengths to create an image that makes you proud. Now, are your employees representing the brand that you envision? We can tell you what they are doing well and where they could use extra training.
Parking Facilities
Cash controls at parking facilities are always a concern. A "wad" of cash is a tempting carrot. Let us help you mind the store. At the same time, we can assess the service provided by attendants and valet staff.
Retail
A good retail employee is a good salesman. Are your employees telling customers about what you have to offer? Does the merchandising of your store entice a customer to shop? Let us tell you what is working and what is not.
OUR CLIENTS
Our clients range from a single unit to a multi-location chain.
Individual reports give a real time view of your operation. Summary reports helps track your progress over time and our nationwide coverage allows for comprehensive regional reporting.
Whether you want to refine your service standards or monitor your cash controls, we have a program for you.
